Setting Up Donor Rescue Notifications

Setting Up Donor Rescue Notifications

Step 1: Log in to the Dashboard: Once logged in, you’ll see a list of your campaigns.
Step 2: Select Your Campaign: Locate the campaign and click the pencil icon (edit button) next to it. This will take you to the campaign edit section.



Step 3. Navigate to the Checkout Tab: The campaign edit section has multiple tabs. Click on the last tab labeled "Checkout" to add/edit the donor rescue notifications. 

Donor Rescue Notifications

Checkout abandonment affects nonprofits significantly, with 60% to 82% of donors not completing their donations. Donor rescue notifications can help remind and encourage potential donors to finalize their contributions, reducing abandonment and boosting fundraising efforts.

1. Enable Donor Rescue Notification: Click on the “Donor Rescue Notification” button to bring up a pop-up window.



Enable the ‘Donation Recovery email’ and the ‘Abandoned Donation Notification’ by clicking the toggle buttons next to their titles.
The 'Donation Recovery Email' will be sent to the donor, and if the client or campaign manager wants to receive notifications for abandoned donations, enable the 'Abandoned Donation Notification'



2. Edit Notification Details: Edit the subject line, email body, and set the time to send the notification after the donation was abandoned. Enter an email address to receive the notification when a donation is abandoned.

3. Send to Layer Item Managers: Enable the checkbox “Send abandoned donation notification to layer item managers” to send notifications to ambassadors and teams.

4. Merge Tags: Click on the “Show all” button below the email content box to see all the merge tags you can use.




5. Save: Click on Save to enable the notification. The icons under the Donor Rescue Notification will turn green to indicate they are enabled.









    • Related Articles

    • Donor Connect

      Start communicating easily with your Donors through Donor Connect available on the CauseMatch Dashboard. This product enables you to effectively execute our ASK-THANK-REPORT donor communication and cultivation model. With everything you need in one ...

    • Analytics: Donor Segmentation

      Finding the Donors and sorting them using filters. This new feature update provides us the facility to find the donors for a campaign and all details about them, directly from the Home section on the dashboard. We offer various ways to search for a ...

    • SMS Feature - Donor Connect

      Bulk SMS sending feature for Donors We are now delighted to announce that SMS feature is available for Donors as well, as a part of Donor Connect Note: SMS messaging to Donors is a premium feature, which may be restricted within your current package. ...

    • Email feature & Bulk emailing on Donor Connect

      We are delighted to let you know about this new feature: Bulk emailing feature, which is currently available on your “Analytics Dashboard”. Read the following steps to learn more about it. Note: Moving further, custom Emailing to Donors is a premium ...

    • Editing the Checkout page

      The Checkout section enables you to customize every aspect of your campaign's checkout process. You can add currencies, configure payment gateways, edit receipts, and set up donation notifications, as well as donor rescue notifications. Accessing the ...