4. Select Cardknox from the dropdown menu.
Login to the Cardknox account and follow these steps:
Once logged in, go to Settings on the menu panel on the left.
Select the Keys option in Settings and click on the "Create a Key" button.
In the pop-up window, select the type API (Transaction Key).
For Description, select "Others" from the dropdown menu and put "causematch-campaign-api" or anything relevant to CauseMatch as the Custom Description. Make sure to select Admin Roles as the Key Permissions.
Once all this is done, click on Create and View.
Now the API key will be created and a window with the key will be shown.
Now repeat Step 2 and select " iFields (Token Key)" as the type. Put " causematch-campaign-ifield" or anything relevant to CauseMatch as the description and click on Create and View. Now copy the key shown and save it somewhere immediately.
Cardknox does not provide a tax receipt from their system. Once a donation is processed, the donor will receive two separate emails for the same transaction: a tax reciept from CauseMatch and a transaction statement from Cardknox.
You, the CLIENT, will be responsible for any donation edit/refunds! Once the donation edit/refund is done, you have to fill the Donation Edit Form, and then we will make the respective changes so that it is reflected on the campaign page as well.
You can see all the single donations in the Transactions tab. Search for the donation that needs to be refunded, select the donation and click the refund button to refund the donation. Full refund and partial refunds are available.
To refund a recurring donation, you have to refund the donation in the transactions tab and delete the subscription in Recurring Schedules. In case the donor accidentally made a recurring donation and wants it to be a single donation, just delete the subscription in Recurring Schedules without refunding the donation and it will be considered as a one-time donation.