Cardknox

Cardknox


About Cardknox

Cardknox is the leading, developer-friendly payment gateway integration provider for in-store, online, or mobile transactions – hassle-free. With the Cardknox API, credit card processing is a snap. Your merchants can accept and process transactions from all major credit and debit cards through the Cardknox payment gateway with the help of our Cardknox API directly on your Causematch check-out page. By creating a Cardknox account you are allowing transactions to go from the campaign page into your bank account. CauseMatch does NOT have access to help assist with refunds during the campaign.

Application and Fees

Monthly fee: $0-$20 based on plan

+ Per-transaction: 2.49%+$0.30

Customized rates based on volume/other variables

Please speak to a Cardknox representative for the most up-to-date fees and costs.

Alert
Note:
Recurring option for monthly donations is only available for USD. For every other currency processing through Cardknox, is a one-time payment only. 

Please be in touch with their cardknox agent much before the campaign, to take care of what is necessary to ensure your account would be able to accommodate required merchants needs.
Please take care of these while you reach out to your Cardknox Agent:
i. Inform your Cardknox agent about having a CauseMatch campaign, where you intend to use the account as a gateway
ii. Know the type of your account & its Credit limit if any, if required, raise your credit limit to accommodate or accept enough donations
iii. Make necessary changes to raise to your desired goal/target amount, 


CauseMatch Setup:

For Existing Cardknox Customers:

Tell your Cardknox contact that you are setting up a CauseMatch campaign, so they can send the information we need to integrate with. See below for more information on key generation in order to obtain the necessary fields. 

You will need: 

  1. iFields (Token) Key

  2. API Key

Connect Cardknox to your campaign:

With our new Dashboard UI Optimizations -You can now connect your Cardknox account directly from your Account itself. 

Alert
Account section can only be accessible if you have Client Admin Access. Reach out to your Customer Success Manager if you are not able to see your Account tab.

To connect your Cardknox account to CauseMatch, please follow the below steps.

1Once you log in to the dashboard, navigate to your Account. 




2. Now, navigate to the “Edit” tab of your account.




3. Choose the Add Gateway option.



4. Select Cardknox from the dropdown menu.



5. Enter name for account (ex: Cardknox1), iFields and API keys.


6. Click on next step.


7. You can then add additional currencies (they will be non tax-deductible!) and change allowed Payment Methods.


8. Setup complete!



Key Generation

Login to the Cardknox account and follow these steps:

Step 1:

Once logged in, go to Settings on the menu panel on the left.


Step 2:

Select the Keys option in Settings and click on the "Create a Key" button.


Step 3:

In the pop-up window, select the type API (Transaction Key).


Step 4:

For Description, select "Others"  from the dropdown menu and put "causematch-campaign-api" or anything relevant to CauseMatch as the Custom Description. Make sure to select Admin Roles as the Key Permissions.

Once all this is done, click on Create and View.


Step 5:

Now the API key will be created and a window with the key will be shown.

WarningYou will be able to view the key only this one time. So please make sure to copy the key and save it somewhere immediately. If not, you will have to delete the key and start over again.


Step 6:

Now repeat Step 2 and select " iFields (Token Key)" as the type. Put " causematch-campaign-ifield" or anything relevant to CauseMatch as the description and click on Create and View. Now copy the key shown and save it somewhere immediately.



Step 7:

Once you have generated these keys please send the keys to your Campaign Manager or add directly to your CauseMatch dashboard by navigating to accounts > edit > add gateway.


Tax Receipt

Cardknox does not provide a tax receipt from their system. Once a donation is processed, the donor will receive two separate emails for the same transaction: a tax reciept from CauseMatch and a transaction statement from Cardknox.

Donation Refunds Process

You, the CLIENT, will be responsible for any donation edit/refunds! Once the donation edit/refund is done, you have to fill the Donation Edit Form, and then we will make the respective changes so that it is reflected on the campaign page as well.

1. Refund One-time/Single Donations on Cardknox -

You can see all the single donations in the Transactions tab. Search for the donation that needs to be refunded, select the donation and click the refund button to refund the donation. Full refund and partial refunds are available.


2. Refund Reccurring Donations on Cardknox -

To refund a recurring donation, you have to refund the donation in the transactions tab and delete the subscription in Recurring Schedules. In case the donor accidentally made a recurring donation and wants it to be a single donation, just delete the subscription in Recurring Schedules without refunding the donation and it will be considered as a one-time donation.

 


Contact details:

For existing account support:
Email: gatewaysupport@cardknox.com


For new account set up: 
Avi Ragoff Senior Sales Executive Fidelity Payment Services Email: arogoff@fidelitypayment.com

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