How to Manage a Mystery Raffle Campaign
A Mystery Raffle Campaign is a raffle-style fundraising campaign where donors complete their donation without knowing the exact amount they will be charged.
Instead of selecting a donation amount, the donor completes the checkout process and an amount is automatically selected from a range configured for the campaign. The final amount is revealed only after the donation is completed.
Mystery Raffle campaigns support two raffle modes:
Random Amount
Unique Amount
Note: Mystery Raffle campaigns must be created by the CauseMatch team. Once the campaign has been created, you can manage and update the available settings from your dashboard.Mystery Raffle campaigns currently support USD and can use the following payment gateways:
CauseMatch Pay (CMPay)
Banquest
OJC Fund
The Donors Fund
Getting Started
Once your Mystery Raffle campaign has been created:
Log in to your CauseMatch Dashboard.
Locate the Raffle campaign.
Click the pencil icon (Edit) next to the campaign.
Use the available tabs to manage your campaign.
The Mystery Raffle campaign editor includes:
Start
Goals
Dates
Design
Checkout
Start Tab
The Start tab contains the basic information for your campaign.
You can update:
Campaign Name
Organization Name
Page Language
Page Link
Goals Tab
The Goals tab controls the main raffle settings, including the raffle mode, donation range, campaign goal, confetti, and raffle draw.
Raffle Currency
Mystery Raffle campaigns currently use USD as the raffle currency.
Raffle Mode
You can choose between:
Random Amount
Unique Amount
Random Amount
With Random Amount, a donation amount is randomly selected from the range configured for the campaign.
The same amount can be selected more than once.
For example, if the raffle range is:
$1 – $360
one donor may be assigned $25 and another donor may also be assigned $25.
Because amounts can repeat, there is no fixed limit to the number of participants.
A default goal of $10,000 is initially used for Random Amount raffles. The goal can be overridden if needed.
Unique Amount
With Unique Amount, each value within the configured range can only be used once.
For example, if the range is:
$1 – $365
there are 365 possible unique donation amounts.
Once an amount has been used, it cannot be assigned to another completed donation.
The goal is calculated using the sum of all values within the configured range.
For example:
Range: $1 – $11
Calculated Goal: $66
Once all available amounts have been used, the raffle is considered sold out.
Range Start and Range End
Use Range Start and Range End to define the possible donation amounts for the raffle.
For example:
Range Start: $1
Range End: $360
The selected raffle mode determines how the values within this range are assigned to donors.
Campaign Goal
The Goal field displays the fundraising goal for the campaign.
The system calculates a goal based on the raffle configuration, and this value can be overridden when needed.
Confetti
Use the Confetti toggle to enable or disable the confetti effect on the campaign.
Raffle Draw
The Raffle Draw section allows you to draw and view raffle winners.
Available options include:
Draw Winner
View Winners
Each completed raffle donation receives a raffle ticket number. The raffle ticket corresponds to the donation ID in the CauseMatch Dashboard and is used when drawing winners.
Dates Tab
The Dates tab controls when your Mystery Raffle campaign starts and ends.
You can manage:
Campaign Dates toggle
Timezone
Start Date
Start Time
End Date
End Time
Enable Campaign Dates when you want the campaign to operate within a defined time period.
Select the correct timezone before setting the campaign start and end times.
Design Tab
The Design tab allows you to customize the appearance and donor-facing content of your Mystery Raffle campaign.
A live preview is displayed on the right side of the editor so you can see how your changes affect the campaign page.
You can also switch between desktop and mobile preview while editing.
The Design tab includes:
Raffle Image Section
Raffle Display Options
Recent Donors Section
Share Section
Advanced Section
Raffle Image Section
The Raffle Image Section controls the main visual content displayed at the top of your Raffle campaign.
Banner Video
Use Enable Banner Video if you would like to display a video in the campaign banner area.
Mobile Banner
Upload the banner image used for mobile devices.
Recommended dimensions: 540 × 480 pixels
You can also add additional images when needed.
Desktop Banner
Upload the banner image displayed on desktop devices.
Recommended dimensions: 560 × 320 pixels
Additional images can also be added.
Main Text
Use the Main Text section to edit the primary campaign heading and description displayed in the raffle banner.
The text editor allows you to format and customize the content.
Raffle Display Options
The Raffle Display Options section controls the information displayed on the campaign page.
Available settings include:
Use Dark Mode
Show Tickets Sold
Show Raised Amount
Show Countdown
Text Above Steps
Step 1 Text
Step 2 Text
Step 3 Text
Text Below Steps
Dark Mode
Enable Use Dark Mode if you would like to use the dark-mode version of the Raffle campaign design.
Tickets Sold
Enable or disable Show Tickets Sold to control whether the number of raffle entries is displayed.
Raised Amount
Use Show Raised Amount to control whether the total amount raised appears on the campaign page.
Countdown
Enable Show Countdown to display the campaign countdown timer.
Raffle Step Text
The campaign can display three steps explaining how the Mystery Raffle works.
You can customize:
Step 1 Text
Step 2 Text
Step 3 Text
You can also add text above or below these steps.
Recent Donors Section
Use Show recent donors section to control whether recent participants appear on the campaign page.
When enabled, visitors can see the recent donors/participants displayed on the page.
The campaign page initially displays up to 50 donations. If more donations are available, visitors can use Show More to load additional entries.
Share Section
The Share Section controls the campaign's sharing options.
You can manage:
Show Share Buttons
Social Media Image
Share Buttons
Enable or disable Show Share Buttons to control whether visitors can share the campaign directly from the page.
Social Media Image
Upload the image that should appear when the campaign is shared.
Recommended dimensions: 720 × 390 pixels
Checkout Tab
The Checkout tab for Mystery Raffle campaigns is managed in the same way as the Checkout tab for Standard campaigns.
Use this section to manage the available checkout and donor-facing payment settings.
For detailed instructions, refer to the dedicated Editing the Checkout Tab article.
How the Mystery Raffle Donation Works
When a donor participates in a Mystery Raffle, they do not know the exact amount they will be charged before completing the donation.
The donor:
Opens the Mystery Raffle campaign.
Proceeds to checkout.
Enters their donor and payment information.
Accepts the required raffle confirmation.
Completes the donation.
Once the donation is submitted, an amount is automatically selected from the configured raffle range.
This applies to both Random Amount and Unique Amount modes.
The selected amount is revealed only after the donation has been completed.
What the Donor Sees After Donating
After completing the donation, the donor is taken to the Thank You page.
An animation is displayed before the final donation amount is revealed.
The donor then sees:
Their final donation amount
A confirmation message
A confetti effect, if enabled
Their raffle ticket number
The raffle ticket number can later be used as part of the Raffle Draw.
Important Notes
Mystery Raffle campaigns must be created by the CauseMatch team.
You can manage and update the available settings after the campaign has been created.
Mystery Raffle campaigns currently support USD.
Supported payment gateways are CMPay, Banquest, OJC Fund, and The Donors Fund.
Mystery Raffle campaigns do not support the Monthly Recurring goal structure.
Offline donations cannot be added to Mystery Raffle campaigns.
Donations cannot be imported into Mystery Raffle campaigns.
The donation amount assigned by the raffle cannot be edited.
Mystery Raffle campaigns are not available in certain campaign selectors, including areas such as Peer to Peer and Analytics area.
In Unique Amount mode, the raffle stops accepting donations once every amount in the configured range has been used.
FAQs
Can I create a Mystery Raffle Campaign from my dashboard?
No.
Mystery Raffle campaigns are currently created by the CauseMatch team.
If you would like to set up a Mystery Raffle campaign, please contact CauseMatch Support. Once it has been created, you can manage the available campaign settings from your dashboard.
Can I change a Standard campaign into a Mystery Raffle Campaign?
No.
The campaign type is determined when the campaign is created and cannot be changed afterwards.
If you need a Mystery Raffle campaign, please contact CauseMatch Support.
What is the difference between Random Amount and Unique Amount?
With Random Amount, an amount is randomly selected from the configured range and the same amount can be selected multiple times.
With Unique Amount, each value in the range can only be used once.
Once every value has been used, the Unique Amount raffle is sold out.
Does the donor know how much they will be charged before donating?
No.
The donor can see the possible raffle range but does not know the exact amount they will be charged.
The final amount is revealed only after the donation has been completed.
Can two donors receive the same donation amount?
It depends on the Raffle Mode.
In Random Amount mode, amounts can repeat.
In Unique Amount mode, each amount can only be used once.
Is there a limit to the number of donors who can participate?
For Random Amount, there is no fixed participant limit because values can repeat.
For Unique Amount, the number of possible donations is determined by the range.
For example:
$1 – $365 = 365 possible unique donations
What happens when a Unique Amount Raffle sells out?
Once every available amount in the range has been used, the raffle stops accepting new donations.
The campaign buttons display Sold out, and donors are informed that the raffle has sold out.
Which payment gateways are supported for Mystery Raffle campaigns?
Mystery Raffle campaigns currently support:
CauseMatch Pay (CMPay)
Banquest
OJC Fund
The Donors Fund
Which currencies are supported?
Mystery Raffle campaigns currently support USD.
Can I add an offline donation to a Mystery Raffle campaign?
No.
Offline donations are not supported for Mystery Raffle campaigns.
Can I import donations into a Mystery Raffle campaign?
No.
Donation imports are not supported for Mystery Raffle campaigns.
Can I edit the amount of a Mystery Raffle donation?
No.
The donation amount is automatically assigned by the raffle and cannot be changed from the donation edit form.
Can Raffle donations be pinned?
Yes.
Mystery Raffle donations can be pinned in the same way as Standard campaign donations.
Pinned donations are visually highlighted on the campaign page.
Can Mystery Raffle campaigns use Monthly Recurring goals?
No.
Monthly Recurring goal structures are not available for Mystery Raffle campaigns.
Related Articles
How to Create and Manage a Standard Campaign
Editing the Campaign Dates Tab
Editing the Design Tab
Editing the Checkout Tab
Viewing and Managing Donations
Pinning a Donation
CauseMatch Pay / CMPay
Banquest
OJC Fund
The Donors Fund